Infrastructure Service Landscape

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Generic Service

Every organization does have its own Service Landscape. Because of the fact that services are external behaviour (according to ArchiMate), OIAm advises to select names that are recognizable within the organization and link those services to Aggregating Functions. Aggregation Functions (based on Generic Patterns) are given names that are formal and match with the typical names of the Generic Patterns they are derived of. However, to make the service clear, an example of a Service Landscape is given below:

Example of an Infrastructure Service Landscape overview

In the table below, a brief explanation of the Services is given, together with a link to the Generic Patterns these Services are related to.

Generic Service Description Generic Pattern
User Workspace Service Category comprising workspace services
Production Workspace Workspace service for task workers (might be integrated with other workspace types) User Workspace
Personal Workspace Workspace service for knowledge workers and decision makers (might be integrated with other workspace types) User Workspace
Printing & Scanning Workspace service (add-on) that provides means to create printed output and digitalize physical information User Workspace
Telephony Workspace service (add-on) for interactive voice communication Stream Handling
Connectivity Service Category containing all data transfer services
Data Center Transport Local data transport service within data center environments Data Transport
Office Data Transport Local data transport service within office environments Data Transport
Site Interconnect Data transport service that enables traffic between locations Data Transport
Cloud Interconnect Data transport service that enables traffic between on-premise locations and Cloud providers Data Transport
Collaboration Service Category containing different services that support working together in organizations and teams
E-mail Service to enable digital message exchange and storage Message Handling
Teleconference Service that provides mean to hold virtual meetings Message Handling
Instant messaging Service that enables users to communicate directly via interactive messages Message Handling
Presence Service that reports user contact status Facilities Monitoring
Knowledge Management Platform Service that supports and structures user community repositories (this site is an example of this type of service) Content Hosting
Computing Service Category with processing capacity
Generic Application Hosting Service that provides a runtime environment and other support functions to run and present applications Application Hosting
Generic Web Hosting Service that provides the means to run and present webapplications Content Hosting
Business Rule Processing Service that provides a runtime environment and other support functions to execute business rules Application Hosting
Calculation Service that provides a calculation environment and other support functions to execute model runs Application Hosting
Data Management Service Category containing all structured and loosely structured data handling services
Enterprise Service Bus Service that exchanges, translated and controls messages between applications to establish data transfer between applications Message Handling
Database Management Service that enables data handling in a structured way, in most cases providing a data store to applications Data Management
Database File Handling Service that retains files (loosely structured storage), used by database management services File Storage
Application File Handling Service that retains files (loosely structured storage), used by applications File Storage
End User File Handling Service that retains files (loosely structured storage), directly accessed by end users File Storage
Storage & Data Protection Service Category with different services to preserve and protect data units and images
Central Mass Storage Service that retains raw data, used to enable different kinds of file storage Raw Storage
Data Recovery Service that enables data restoration in case data is lost due to a disaster or incident. Data protection measures can also be a part of a file or storage service itself Data Protection + Archive Management
Archiving Service that preserves data and its integrity for a predefined moment in time, for future reference purposes Data Protection + Archive Management
Platform Recovery Service that enables platform restoration in case platforms are destroyed or damaged due to a disaster or incident Raw Storage
Deployment & Administration Service Category with a complete set of facilities to automate IT-service delivery and management
Platform Deployment Service that enables automated provisioning of platforms Facilities Deployment
Application Deployment Service that enables automated provisioning of applications Facilities Deployment
Workspace Deployment Service that enables automated provisioning of (virtual) workspaces Facilities Deployment
Network Management Service that automates administration of networking facilities Facilities Deployment and Facilities Monitoring
Monitoring Service that automates the inspection, analysis, presentation, reporting of system health status Facilities Monitoring
Systems Management Platform Service that all kinds of tooling to automate administration of networking systems Facilities Deployment and Facilities Monitoring
Security Service Category with a complete set of facilities to automate IT-user, IT-service and data protection
Authentication & Authorization Service that takes care of user identity and permission validation Authentication & Authorization
Identity Management Service that enables automated handling of digital identities and roles Identity & Permission Management
Security Monitoring Service that automates the inspection, analysis, presentation, reporting of system security status and behaviour Facilities Monitoring
Service Access Control Service that secures access to applications Access Security and Access Distribution
Internet proxy Service that secures outbound connections to Internet resources Access Security and Data Zone Protection
Data Transport Control Service that inspects and filters data traffic between networking zones Data Zone Protection