SL.Bronze
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SL | Bronze | Version: | 0.1 | 
|
|---|---|---|---|---|---|
| Document type: | Service Level | Owner: |
Clarification
The Service Level "Bronze" is seen as the lowest service level that is acceptable to offer as a business service. When coupled with a service, the client can expect best effort support during normal office hours, with reasonable qualities of service (e.g. uptime, availability and performance) for a most reasonably price.
Service Level definition
| Service level | Bronze |
|---|---|
| service level value | 100 |
| Support Desk | 5x8 |
This service level can concisely be described as:
"Basic service level"
A slightly longer description:
"Basic service level that offers best effort support for a reasonably low price"