https://www.infra-repository.org/oiar-2013/index.php?action=history&feed=atom&title=Property%3ASupport_Desk_level 2026-05-06T14:27:51Z Revision history for this page on the wiki MediaWiki 1.40.0 https://www.infra-repository.org/oiar-2013/index.php?title=Property:Support_Desk_level&diff=225&oldid=prev 2012-11-11T23:22:21Z

<p>start</p> <p><b>New page</b></p><div>A specified Support Desk Level indicates (in a [[has type::string]]) the type of end level support that the Service Level guarantees. At ArchiSurance, the following Support Desk Levels are in use:<br /> * &lt;font color=red&gt;&#039;&#039;&#039;[[allows value::self-help]]&#039;&#039;&#039;&lt;/font&gt; which in essence means the user needs to solve problems himself, possibly helped by documentation that ArchiSurance provides in print and/or on line<br /> * &lt;font color=red&gt;&#039;&#039;&#039;[[allows value::online help desk]]&#039;&#039;&#039;&lt;/font&gt; means there are on-line resources like knowledge bases, electronic manuals, and the possibility to report incidents and problems electronically<br /> * &lt;font color=red&gt;&#039;&#039;&#039;[[allows value::5x8]]&#039;&#039;&#039;&lt;/font&gt; stands for standard support under normal business hours<br /> * &lt;font color=red&gt;&#039;&#039;&#039;[[allows value::5x12]]&#039;&#039;&#039;&lt;/font&gt; indicates extended standard support between 07:00 and 19:00 on weekdays<br /> * &lt;font color=red&gt;&#039;&#039;&#039;[[allows value::5x12/2x8]]&#039;&#039;&#039;&lt;/font&gt; indicates intensive support, with helpdesk available during extended standard times &#039;&#039;plus&#039;&#039; support on weekends and holidays from 09:00 to 17:00<br /> * &lt;font color=red&gt;&#039;&#039;&#039;[[allows value::7X24]]&#039;&#039;&#039;&lt;/font&gt; stands for high care support around the clock</div>

Jan Schoonderbeek