|Document type:||Service Level||Owner:|
The Service Level "Bronze" is seen as the lowest service level that is acceptable to offer as a business service. When coupled with a service, the client can expect best effort support during normal office hours, with reasonable qualities of service (e.g. uptime, availability and performance) for a most reasonably price.
Service Level definition
|service level value||100|
This service level can concisely be described as:
"Basic service level"
A slightly longer description:
"Basic service level that offers best effort support for a reasonably low price"