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Document icon SL Bronze Version: 0.1 OIAr logo
Document type: Service Level Owner:

S.A.D. Jumelet


The Service Level "Bronze" is seen as the lowest service level that is acceptable to offer as a business service. When coupled with a service, the client can expect best effort support during normal office hours, with reasonable qualities of service (e.g. uptime, availability and performance) for a most reasonably price.

Service Level definition

Service level Bronze
service level value 100
Support Desk 5x8

This service level can concisely be described as:
"Basic service level"

A slightly longer description:
"Basic service level that offers best effort support for a reasonably low price"